Information

Contact Information

  • Mailing Address:

    Superior Unlimited
    P.O. Box 3888
    Bristol, TN 37625-3888

  • Fax: (423) 652-2857

Customer Service

Call 1 (800) 782-6545 during our regular hours, 5:00 AM to 4:00 PM Eastern Time, Monday through Thursday, to speak with one of our helpful customer service reps for additional information, current prices, and any questions you may have.

We will often answer the phone after 4:00 PM and at other times as well if someone is here. If no one answers, please call back! We are closed on major holidays, Fridays, and during inclement winter weather. You may fax an order to us or email us 24/7.

Superior Unlimited is closed for the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day (and a day or two before or after July 4)
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year's Eve (and most, if not all, days between Christmas and New Year's)

Ordering Information

When placing an order, include quantity, item number, and the options desired. No minimum quantity is required. Orders may be placed by telephone, fax, or email. We acknowledge receipt of orders by fax, email, or voicemail.

If you do not receive an acknowledgment within 2 business days, contact us immediately to ascertain if we have received your order.

All orders submitted are subject to acceptance by our credit department.

Shipping Policy

Items are shipped using UPS ground and motor freight carriers. Actual shipping charges (rounded to the next whole dollar) will be "prepaid" and added to the invoice unless "freight collect" or "3rd party billing" is requested when the order is placed.

When more than one forklift seat is ordered at a time, seats (with no hip restraints or armrests) are boxed two to a carton to reduce shipping costs per unit. Multiple cushions may also be boxed together in a large carton to reduce shipping costs per unit. Office chairs are boxed one per carton with some assembly required.

Payment Terms

  • Net 30 Days (with a credit application and approval)

    Invoices are payable within 30 days from the invoice date by company check. Orders and shipments may be delayed until past due accounts are brought into current status.

  • Credit Card

    Visa, Master Card, Discover, and American Express are accepted when the order is placed. The card will be charged when the order is shipped. Payments by credit card made on account balances will have appropriate finance charges added from the date of each invoice being paid.

  • Cash

    Local walk-in customers may pay with cash or check.

Claims and Returns

Claims for shortage in shipment or damaged goods must be noted on the delivery ticket with the carrier driver at the time of delivery to avoid denial of any and all claims. Discrepancies must be reported to us within 48 hours of receipt.

Damaged items must be returned to us before credit will be issued. Returns must have an authorization approval number.

Dimensions

All dimensions, weights, and measurements are approximate.

Modifications and Variances

The right to make changes in prices, design, dimensions, construction, components, and/or available options is at the sole discretion of Superior Unlimited.

Safety Notice

Superior Unlimited recommends the use of seatbelts whenever appropriate. The purchaser of a replacement forklift seat makes a choice about nature and environment in which the seat is used. Superior Unlimited recommends strict adherence to all safety procedures.

We recommend using 5/16"--18 locking nuts, or lock washers with nuts to secure seats to forklifts or industrial equipment.

Universal Fit

Our seats fit most forklifts and can be adapted for use on other industrial equipment. Our seats are manufactured with slides and seat belt brackets included unless the customer specifically requests no slides and/or no seat belt brackets. All our forklift seats (except 8Q) are upholstered in automotive high-grade vinyl unless the customer requests another fabric such as IGV (Industrial Grade Vinyl), CGV (Construction Grade Vinyl), or CV (Canvas).

Custom Manufacturing Services

We welcome your custom design inquires for seats, cushions, benches, literature holders, etc.

The Superior No-Hassle Guarantee

Superior Unlimited uses quality raw materials and high standards of workmanship in manufacturing Superior seats and cushions. If you are unhappy with your purchase for any reason, return it unused within 60 days for a 100% refund.

Made in the USA

Our "cut-and-sewn" seats are proudly made in the USA, in our manufacturing facility in Bristol near the Tennessee/Virginia state line. Bristol is centrally located within one day's driving distance of 70% of the U.S. population.

Interstate 81 passes through Bristol, and the Tri-City metropolitan area of Bristol, Kingsport, and Johnson City is served by over 30 motor freight carriers whose terminals are based in the area. From Bristol, we ship our quality seats and cushions throughout the U.S. and Canada.